bus 445 week 1 discussion 1 and 2

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Week 1 – Discussion 1

Quality [WLOs: 1, 2, 3] [CLO: 1]

Prior to beginning work on this discussion, read Chapter 1, Chapter 2, and Chapter 3 from the textbook, the lecture for Week 1, the Spoon University company background information packet, and watch the Spoon University company background video.

Discuss how ideas from the different gurus covered in the reading can apply to Spoon University. How can the editorial team keep pace with their current production volume, and how can quality be improved by applying quality ideas from these experts?


Week 1 – Discussion 2

Customers [WLOs: 1, 2, 3] [CLO: 2]

Prior to beginning work on this discussion, review Deming’s14 points for Management (Links to an external site.)Links to an external site., and review Chapter 1, Chapter 2, and Chapter 3 from the textbook, the lecture for Week 1, the Spoon University company background video, and the Spoon University company background information packet.

Think about the “supply chain” for Spoon University. Describe the different types of customers involved in the process. Distinguish among consumers, external customers, and internal customers.

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