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The purpose of this assignment is to analyze how businesses interact with their internal and external environments. Students will also apply their knowledge of decision-making models, technology and innovation challenges, management theories, and goal setting.Write a paper (1,600-1,800 words) in which you address the following based on the information provided in the “West Chester Private School Case Study” resource.Review how organizations interact with their external environment (as open systems). Evaluate the effectiveness West Chester Private School (WCPS) as an open system at the time of the closure. Review the readings provided for this topic on the internal environment of organizations. Evaluate the organizational culture at the time the decision to close two campuses was made.Evaluate the decision made by Dr. Murphy and Educations Management Services (EMS) in terms of the process of going about the closure. Explain how the behavioral decision-making model was applied in the WCPS’s decision to shut down its campuses.Analyze one major technology and innovation challenge that WCPS faced and propose a solution that would make WCPS more competitive in meeting the needs of the three primary stakeholders affected.Provide an explanation, using appropriate management theories, for how the administration could have handled the closure effectively with stakeholders. Include one theory from each of the following: the classical approach, the human relations approach, and the modern management approach.Provide a suggestion of two goals: one long-term and one short-term goal for the future direction of WCPS. Include a justified rationale of the suggestions.Concluding statement: Integrate the four functions of management as a means to revamp management at WCPS and meet the recommended goals.You are required to use at least two external scholarly sources in addition to the textbook and the case study resource.Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. The Template and Case Study are provided
The purpose of this assignment is to analyze how businesses interact with their internal and external environments. Students will also apply their knowledge of decision-making models, technology and i
West Chester Private School Case Study Type your Name Here Colangelo College of Business, Grand Canyon University MGT-420: Organizational Behavior and Management Lisa Duryee Type the Date of Submission Here West Chester Private School **Make sure to delete all my information (except for headings and any references you use that are include at the end). This video will further explain this assignment: https://www.loom.com/share/e0e35f77a3de422783014deaf0eea51e Your introduction should be typed here. It should be 3-5 sentences and include a thesis statement that introduces all the key points of the paper. Please note that you should follow all APA writing rules within your essay. This means avoid first and second person, do not use contractions, and use citations throughout your paper. Each section should have numerous academic citations to support your writing. The body of your paper should be 1600-1800 words (introduction through conclusion). The final sentence in your introduction will be a strong thesis statement that introduces the key topics that will be discussed in the essay. Here is an example: In the pages to follow, West Chester Private School (WCPS) will be discussed in the context of open systems, organizational culture, the closure process, the impact of technology and innovation on stakeholders, administration closure options, the plans for future direction of WCPS, along with the four functions of management. External Environment and Open Systems This section should discuss the external environment in the context of an evaluation of WCPS as an open system. Define these two concepts with citations from your academic research as you apply them. You can find information in Chapter Two of our text regarding open systems. Address all aspects of an organization’s external environment including cited content as needed for supporting evidence. Evaluate the effectiveness of WCPS as an open system during the closure. Thoroughly evaluate the situation, include examples from the case study and offer insight. Use cited material throughout each section to validate your position. Always make sure that each main term is defined (paraphrased – only two direct quotes are allowed in your entire paper) and cited. You should always use the textbook for your main definitions of course concepts from the grading rubric. It is important to have a balance of your own insight and cited material. Remember that your Lopeswrite score must be 20% or less. Note the point value in the grading rubric to know how much to develop each section. Some sections are worth more or less, so this should guide you. Internal Environment and Organizational Culture This section should discuss the internal environment of WCPS in the context of an evaluation of organizational culture. Each term should be defined/cited as you address them. Use the textbook for definitions so you are learning them in the context of this course. Always avoid random websites, they are not considered scholarly. You will want to approach this section by discussing/defining/citing all aspects of internal environment – organizational culture and context. Evaluate the culture and internal environment within WCPS during the closure process in the case study. Provide examples and offer detailed insight. Include cited material to strengthen your claims throughout. Note the point value in the grading rubric to know how much to develop each section. Closure Decision and Process This section should focus on the closure process in relation to Dr. Murphy and Education Management Services. Evaluate the decision to close the campuses and the process of the closure. Define and discuss the behavioral decision-making process (with citations) and evaluate how it was applied to the closure process. Cited, scholarly material should be infused throughout as needed to support your claims. Note the point value in the grading rubric to know how much to develop each section. Technology and Innovation Challenge This section should address a technology and innovation challenge that WCPS encountered. Also, provide a solution that would help WCPS become more competitive in meeting the needs of its stakeholders. Find scholarly, cited material to validate your choice here. As with previous sections, main terms (stakeholders, innovation) should be defined and cited from either your text or academic sources. Scholarly, cited material is required in each content section of the essay. Theories from the Classical, Behavioral, and Modern Management Approaches This section focuses on management theories and how WCPS could have handled the closure in a different manner if they had used these theories. Analyze the WCPS case study and suggest one theory from each category of approaches (classical, behavioral, and modern). Define each theory you choose with citations from your academic research and explain how each theory could have been used to handle the closure better. Provide insight and detail. You should have cited material for each theory. Please note, this section of the grading rubric is worth more than the others so it should be more developed and detailed. Plans for the Future Define long and short term goals with citations from your academic research. Identify and justify one long and one short-term goal for the future of WCPS with examples and additional insight. Again, scholarly insight is required to validate your choices. Note the point value for each section of the grading rubric to ensure you are developing your paragraphs appropriately to meet the overall word count of 1600-1800 words. Concluding Statement This paragraph varies from a typical conclusion. Review the grading rubric. This paragraph should thoroughly integrate the four functions of management to revamp management at WCPS and in turn meet the short and long-term goals you have suggested. Define and cite each term as you apply them. Be sure to include examples and to cite academic sources to increase the validity of your findings. **Additional notes: use this template, keep the topic headings in place. Type over my directions. The assignment directions call for a minimum of two academic sources in addition to your textbook. Please keep in mind that the Case Study is NOT an academic source, but it should be cited throughout your paper and included in your reference page when using information directly from it. The word count for this paper is between 1600-1800.. Your LopesWrite percentage must be under 20% and you should not have more than two direct quotes in your essay. Please proof-read and run your paper through spell-check and follow the template and you should do very well. See the last page below for proper reference page formatting. References Oke, M. (n.d.). West Chester Private School case study. Grand Canyon University. Retrieved from Course Materials: https://lc.gcu.edu/learningPlatform/user/users.html Uhl-Bien, M., Piccolo, R.F., Schermerhorn, J. R. & Bachrach, D.G. (2021). MGT-420 organizational behavior and management with WileyPLUS. Wiley & Sons.
The purpose of this assignment is to analyze how businesses interact with their internal and external environments. Students will also apply their knowledge of decision-making models, technology and i
West Chester Private School Case Study The following case study is based on true events. Names and identifying details have been modified. West Chester Private School (WCPS), based in Phoenix, Arizona, and was founded in 1944 by the Chandler and Gilbert families who owned the school for 70 years. Over the years, the school acquired a reputation as a premier K-12 academic institution with an advanced curriculum. Parents described the school as having a high-performing, in-person academic environment that provided a rigorous curriculum while fostering a safe, family-oriented atmosphere in a place where community was valued. Not surprisingly, the student population grew, and the school opened five campuses in the Phoenix metropolitan area. In 2014, the Chandler and Gilbert families sold the school and its campuses to an educational consortium called Education Management Services (EMS). Even under the new ownership, the environment in the various WCPS campuses was still described as achievement-oriented, supportive, and desirable place to work as an educator. In 2018, WCPS attempted to expand its campuses into Southern California, but the attempt was unsuccessful due in large part to regulatory factors within the state’s accrediting agencies. WCPS leadership focused so much on this expansion, in addition to launching an international baccalaureate, program, they failed to capitalize on the opportunity to expand their business virtually (i.e., online learning). In 2019, however, WCPS was successful at launching an International Baccalaureate Program (IBP), with the first graduating class scheduled for the spring of 2023. Despite this success, WCPS decided to close two of its Phoenix locations due to “low enrollment” in early 2020. Families were notified that all other campuses would remain open. School closures were not entirely uncommon, as the economic recession in the United States between 2005 and 2011 led to many organizations going out of business and the education sector was not exempt (U.S. Bureau of Labor Statistics, 2013). Additionally, WCPS faced increasingly intense competition from charter schools, which are independently operated public schools. In the fall of 2019, two top-rated charter schools opened campuses within 5 miles of each WCPS school closing. What is troubling is that both EMS executives and WCPS administrators were aware of these competitor schools opening as early as 2017. Shortly after the closures, the head of the school retired. In response, EMS executives appointed Dr. Audrina Murphy as the new head of the school. Dr. Murphy, a well-educated and experienced administrator, worked with “strategic planning experts” to create a new mission for the school. Dr. Murphy embraced her new role and continuously assured parents that the remaining campuses would remain open. Parents who attended the Parent Teacher Student Association (PTSA) meeting in early January 2020 affirmed that she offered assurances at the meeting. January 2020 Winter break started on Monday, December 23, 2019, and students were scheduled to return to school on Tuesday, January 7, 2020. On Monday, January 6, 2020, the north Phoenix campus principal received information that the campus would close at the end of the semester and this news was conveyed to faculty and staff at the school. Only two campuses would remain open. Parents were outraged, students were in disarray, and faculty and administration were in shock. If parents had been informed earlier, it would have been possible for them to try to secure a spot for their children at one of the schools nearby. However, open admissions at the surrounding schools had closed earlier in December 2019. Parents attempted to place their children on waiting lists, but most lists had already filled up, some in excess of 800 students. Additionally, many local schools had already completed their hiring for the following academic year, leaving WCPS faculty and staff limited in employment options. Parent Meeting Parents were invited to a meeting on January 8, 2020, to meet with the head of the school, Dr. Murphy. Parents invited the media to the meeting, but the media was denied access. At the onset of the meeting, Dr. Murphy took the podium and began by praising the north Phoenix campus and its community. These statements bothered some of the parents, who demanded to know why the school was closing if it had all the positive attributed to it. The meeting grew tense and heated. Parents felt betrayed because of the timing of the closure announcement. Dr. Murphy stated that buses would be provided to shuttle children ages 2-12 to the other locations. This would not be a viable option for many parents, but the announcement timing left them with few options. Other parents tried to negotiate with the administration to run the school for one more academic year so families would have enough time to transition their children. Dr. Murphy did not agree to this proposed solution. Some parents offered to pay more in terms of tuition, but WCPS administration again did not agree to this proposal. Parents asked if the closure was due to financial reasons. Dr. Murphy replied that finances were “not a factor” and the closure was for “demographic reasons.” While Dr. Murphy stated that the reason for the closure of the two campuses was not financial in nature, Moody’s analytics reported that the parent company (EMS) was experiencing some strain. The rating of Moody’s analytics is a representation of the analysts’ opinion of the creditworthiness of an organization (Moody’s Analytics, n.d.). In light of the financial strain reported by Moody’s, and the situation would only get worse. Moving Forward Following the parent meeting in January, some families pulled their children out of WCPS immediately, prior to the completion of the academic year. Those families received no financial reimbursement as parents had signed a contract for the academic year. Other families decided to withdraw from the school at the end of the semester. By March 2020, the COVID-19 pandemic was a worldwide crisis and U.S.-based K-12 school districts decided to shutter for the remainder of the school year and required students to complete their coursework remotely. This created significant challenges for students who did not own computers or have access to high-speed internet and WIFI. Beyond that, WCPS teachers struggled mightily to adjust to emergency remote teaching (ERT), as a massive skills gap was identified. Thus, only teachers who had prior experience with virtual educational technologies, such as Zoom, Google Classroom, etc., were able to effectively deliver course content to students. In addition to school closures, federal, state, and local governments in the United States decided to lockdown all “nonessential” businesses. As of June 2020, the unemployment rate in the United States stood at 11.1%, with a reported 21 million people out of work (Pickert, Rockeman, & Bloomberg, 2020). The short- and long-term (negative) effects to the U.S. economy, in addition to local and state economies, are virtually incalculable. As the school year came to a close in May 2020, WCPS assessed next steps. A small number of students from the north Phoenix location planned to transfer to one of the two remaining locations. More troubling, however, was that few parents decided to keep their children enrolled at WCPS’s remaining locations, which appeared to be related primarily to the economic hardship experienced by parents as a result of the pandemic and, secondarily, to the growing distrust experienced by parents and students about how WCPS handled the most recent school closure. What was not known at the time was that the technology gap with regard to (some) students not having accessing to technological devices and adequate internet access, in addition to the teachers lacking the skills necessary to deliver instruction remotely, played a significant role in decision making about parents withdrawing students from WCPS. In addition, many of the teachers lacked the technology skills necessary to deliver online instruction on such short notice. With no training or support provided by WCPS to assist, many teachers struggled, expressing frustration and higher levels of stress, exacerbating already stressful times due to pandemic concerns. Subsequently, this impacted motivation and hindered productivity. Ultimately, this played a significant role in parents’ decision making in regard to withdrawing students from WCPS. In late-June 2020, EMS executives, Dr. Murphy, and WCPS administrators began scrambling after having learned that many parents decided to enroll their children at Allegiant Academy, one of the new charter schools that opened in the fall of 2019. When founded, Allegiant Academy understood the evolution and expansion of learning modalities and created a robust online academy in addition to traditional, face-to-face classrooms. Thus, Allegiant Academy is prepared for delivering high-quality instruction in the fall of 2020. With on-going questions surrounding the 2020-2021 academic year due to the COVID-19 pandemic, especially considering that K-12 education will be delivered online/remotely, the future of WCPS is uncertain. As the effects of the pandemic persist, along with declining enrollments at the two remaining locations, financial hardship experienced by parents, increased competition, and general distrust, the viability of the business is suspect at best. References Moody’s Analytics. (n.d.). Credit risk modeling. https://www.moodysanalytics.com/solutions-overview/credit-risk/credit-risk-modeling Pickert, R., Rockeman, O., & Bloomberg. (2020, June 9). What is the real unemployment rate? Your questions about the shocking jobs report, answered. Fortune. https://fortune.com/2020/06/09/us-unemployment-rate-jobs-report-how-many-americans-jobless-unemployed-bls-labor-market-faq/ U.S. Bureau of Labor Statistics. (2013, January 15). Travel expenditures during the recent recession, 2005–2011. The Economics Daily. http://www.bls.gov/opub/ted/2013/ted_20130115.htm © 2021. Grand Canyon University. All Rights Reserved.