Are you pressed for time and haven’t started working on your assignment yet? Would you like to buy an assignment? Use our custom writing services for better grades. Even if your deadline is approaching fast, our writers can handle your task right when you need it.
Order a Similar Paper Order a Different Paper
1. What forms does quality take in a fast-food
restaurant? That is, what aspects of the food,
service, atmosphere, and so on do you consider to be acceptable in terms of quality, and
what would exceed your expectations?
2. Productivity efforts in a fast-food restaurant
often involve behind-the-scenes work in the
kitchen. But in describing his experience,
Drickhamer emphasizes that in a service business, production includes interactions with
the customer. Identify one or two places in
this case study where productivity could
have been better.
3. Working alone or in a group, draw a diagram
of the work process described in this case
study. In your diagram, show what materials
each employee needed, as well as what each
employee provided to the customer. Evaluate
where the process could be improved, based
on the information given and any experiences
you have with fast-food restaurants. Finally,
prepare a list of actions to improve the quality
and productivity of this work process. As
directed by your instructor, submit the diagram and list as a written report or present
your findings to the class.
Certo, Samuel (2015-01-23). Supervision: Concepts and Skill-Building (Page 59). McGraw-Hill Higher Education. Kindle Edition.