Multiple Performance Measurement Standards

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Read
the following article:

Safavi,
K. S. (2006). The measurement conundrum. Journal of Healthcare  Management,
51
(5), 287–290.


In
the article, Safavi (2006, p. 290) asks: “Is the goal to establish
relative rank or absolute levels of performance?” Safavi also states that
the basic dilemma in selecting a measurement system is whether “to judge performance
from the outside or to improve performance from the inside” (p. 287).

Discuss
the following from the perspective of a provider:

  • Assuming the measurement system
    is intended to judge the performance from outside, evaluate the use of a
    standard based on relative rank and absolute levels of performance. Which
    one would you use? Why or why not?
  • Assuming the measurement system
    is intended to judge the performance from inside, evaluate the use of a
    standard based on relative rank and absolute levels of performance. Which
    one would you use? Why or why not?
  • How will different
    circumstances impact performance measurement when it is based on relative
    rank and absolute levels? Support with examples.

Justify
your responses using examples.

The Measurement Conundrum.docx 

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