HOSP 3005 Leading Service Excellence

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This project is designed to allow you to complete primary components of a quality improvement project. The information and data will be provided to you in class and/or in documents. You will use this information to work through the Six Sigma DMAIC process. This is the second phase of this project.

In this phase, you will be required to complete the Measure phase of the problem. You will need to define the Critical to Quality elements and how to measure them. Data will be provided to you, and you must develop Control Charts for the CTQ data.

Make certain you are referring to the Discussion Forum on the CTQ measurements before you recommend your CTQ’s.

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