Case study about Process Analysis at Arnold Palmer Hospital (two quesions)

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This assignment is about answering the following two questions that’s related to process design (chapter 4) by reading the case study (page 309 in the textbook) and by watching a video.

Slides will be attached

First Question:

From the video and case description in page 309, draw a flowchart and service blueprint for the process.

Link of the video:

Page 309 will be attached

Second Question:

Analyze the process to determine how this process could be improved.


a. Writing the answers in your own words (no plagiarism).

b. Write in detail and explain your answer clearly.

c. Writing guidelines: Paper size: A4, Line Spacing:1.15, Margins: 1” (inch) or 3 cm all sides, Font: Times New Roman, Font Size: 12 for text and 14 for heading; and overall good presentation

d. Write two to three page.

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