Case study about Process Analysis at Arnold Palmer Hospital (two quesions)

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This assignment is about answering the following two questions that’s related to process design (chapter 4) by reading the case study (page 309 in the textbook) and by watching a video.

Slides will be attached

First Question:

From the video and case description in page 309, draw a flowchart and service blueprint for the process.

Link of the video:

https://www.youtube.com/watch?v=D1KXufqnwvs

Page 309 will be attached

Second Question:

Analyze the process to determine how this process could be improved.

Instructions:

a. Writing the answers in your own words (no plagiarism).

b. Write in detail and explain your answer clearly.

c. Writing guidelines: Paper size: A4, Line Spacing:1.15, Margins: 1” (inch) or 3 cm all sides, Font: Times New Roman, Font Size: 12 for text and 14 for heading; and overall good presentation

d. Write two to three page.

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