mis case study 1 driving ari fleet management with real time analytics 2 zappos

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CASE 1

  • Why was data management so problematic at ARI?
  • Describe ARI’s earlier capabilities for data analysis and reporting and their impact on the business.
  • Was SAP HANA a good solution for ARI? Why or why not?
  • Describe the changes in the business as a result of adopting HANA.

CASE 2

  • Define SCM and how it can benefit Zappos.
  • Explain CRM and why Zappos would benefit from the implementation of a CRM system.
  • Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation.
  • Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers.
  • Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction.

please write references under each answer

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