Unit 1DB Performance Management and Employee Services

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As a human resources manager, job design is an important piece of your overall strategy to retain employees and promote employee satisfaction. In your Discussion Board post, address the following:

  • Utilizing the theories of job design, such as job enlargement, job rotation, and job reengineering, please provide how you would improve an existing job of customer service professional at a leading credit card company.
  • How would you improve this person’s job through rewards or incentives?
  • Make sure to include the Job Characteristics Model and Scientific Management in your response.
  • How could the improvement of this person’s job impact the customer experience?
  • You will need to use external references to support your answers—please cite references using APA style.Also use APA formatting for in text citations.
  • At least 450 words or more
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