A needs assessment is a systematic means of analyzing existing standards and conditions against desired ones. The difference between the current and desired states is referred to as the â€œgap.â€ This gap reveals information that is necessary to make more informed decisions in support of organizational goals and objectives.
The needs assessment is a valuable tool used to facilitate the management of continuous change taking place in todayâ€™s organizations. In this assignment, you will apply needs assessment for the scenario below.
Assume you are consulting and you have been asked to conduct a comprehensive assessment to determine the training and development needed to elevate the performance of 25 employees in a sales support call center.
Your goal is to identify a training program that will address the collective needs of the group.
- What preliminary information would you gather before conducting the needs assessment? Provide a rationale for your decision.
- Describe the various steps you would take in conducting the actual assessment.
Write your responses in about 300 words.